You bought HubSpot, turned it on, maybe clicked around the menus, and now your sales team is grumbling that nothing makes sense. I’ve seen this movie many times before—different cast, same ending. The problem isn’t HubSpot. It’s the way it’s set up, right out of the gate. And that setup, what I call “technical onboarding,” is boring, unglamorous, and absolutely mission-critical. If it didn’t get recorded in HubSpot it didn’t happen.

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