I’ve worked with hundreds of small and mid-sized businesses, from sustainable clothing manufacturers to fast-growing SaaS startups, and their HubSpot journey is almost always the same.
It typically starts with excitement and optimism. The CEO decides it’s time to get serious about a CRM and HubSpot seems like the perfect choice: It’s marketed as user-friendly and positioned as the all-in-one growth platform that will “turbocharge” the business.
However, eventually reality sets in: HubSpot is far more complex than anyone expected. Especially now more than ever with AI. Now the platform feels overwhelming, adoption lags, and frustration builds.


